¿Qué pasa con WhatsApp si el dueño muere?

Cuando alguien muere mucha información personal suya y de familiares queda en la web. ¿Qué sucede con esos datos?

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Si bien Facebook tiene la posibilidad de recordar a los seres queridos, en WhatsApp pasa todo lo contrario. Lo más común es que, después de 120 días de inactividad, la cuenta se borre por completo.

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Sin embargo, la copia de seguridad en el dispositivo seguirá estando. Los mensajes y los archivos de la aplicación se pueden recuperar. ¿Cómo se puede acceder?

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Hay dos escenarios posibles para mantener activa una cuenta de WhatsApp. En ambos es importante que la tarjeta SIM siga funcionando.

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La primera opción, si desea conservar una cuenta de una persona fallecida, es sencilla: alguien tendrá que iniciar sesión al menos cada cuatro meses.

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La segunda opción es obtener los archivos antes de que expire el período de inactividad. Para ello, hay dos caminos.

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Ingresar a los Ajustes de la aplicación, dirigirse a Cuenta y seleccionar la opción Eliminar cuenta. Cabe recordar que este modo es irreversible.

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Si no se puede tener acceso a la cuenta, entonces hay que contactar con el soporte técnico de WhatsApp para que realicen la gestión. Se puede hacer escribiendo a support@whatsapp.com

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